The Road to Compliance Starts with a Gap Analysis

Article / DNS / Oct 2022 Updates / Survey and Regulatory Compliance

On June 29, 2022, the Centers for Medicare and Medicaid Services (CMS) released updates to the surveyor guidance in Appendix PP of the State Operations Manual. Some are minor technical updates, while others introduce entirely new guidance. Given the enormity of the updates, along with the other challenges facility leaders …

How—and Why—to Maximize Your Staff’s Communication Skills

Article / Clinical Care Solutions / DNS / Leadership and Management / Oct 2022 Updates

This Oct. 24, surveyors will begin enforcing mandatory communication training requirements to ensure that direct-care staff can communicate effectively with residents under F-tag F941 (Communication Training) in Appendix PP of the State Operations Manual, according to the Centers for Medicare & Medicaid Services (CMS) Quality, Safety, and Oversight memo QSO-22-19-NH. …